PERSONALISED BOTTLE LABELS

Delivery + Returns

Delivery
We currently ship to the following countries:

United Kingdom, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan.

Shipping cost (standard, not tracked) are calculated during the checkout.

Orders outside the European Union may incur customs charges which are the responsibility of the customer.

If you would like your delivery to be tracked then please contact us via labelistasuk@gmail.com prior to ordering.

How long will it take for my bands to arrive?
Processing time for your personalised labels is normally 5-7 working days, given our detailed customisation process.

Shipping times (not including processing time) is estimated to be:
1-3 working days for orders in the UK.
3-5 working days for orders to Europe.
5-7 working days for orders Worldwide.

Promotional Codes - if you are using a promotional code, different delivery/shipping arrangements may apply (i.e. free delivery to school/nursery; not home address). Please check the applicable promotional code for full details. 

 


Returns and Refund Policy
Labelistas is confident in the durability of our personalised labels, and it is important to us that you are happy with your purchase from us. However, given our products are personalised and made to order we cannot give refunds other than in the case there is a defect in material or we make an error during the personalisation process. In any case our products are not eligible for replacement after 90 days from the date of purchase.

It is important that you double check your desired personalisation including spelling and spacing prior to submitting the order!

You are solely responsible for inspecting the product upon delivery. If you feel the product is faulty or defective please notify us via email to labelistasuk@gmail.com prior to returning the goods. Please clearly explain the reason for your return and attach the original invoice for the purchase. Potentially faulty goods will be examined to validate your entitlement to a refund. If Labelistas agree that the goods are defective, you will either be given a refund in full (including reasonable cost incurred by you in returning the item to us) within 30 days of receipt of the returned goods, or we will replace the goods free of charge. We shall have no further liability to you once the product has been refunded or the goods in question have been replaced. If you do not notify Labelistas of a defect in any goods, we shall have no liability for any defects.

When returning goods please label your package clearly and wrap items securely. Items must be returned in the original packaging, unused, with proof of purchase, reason for the return and corresponding order number.

To note, a refund for the delivery charge will only be given in the unlikely event of faulty, damaged or incorrect items otherwise the customer will bear the delivery cost. We recommend that you obtain a proof of postage. The goods will remain your responsibility until Labelistas receive them.

All refunds will be given using the original payment method.